Privacy Policy for hackneycabcrowdmap.com
We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, and interaction methods. This information is collected through automated logging systems, cookies, and analytics tools and may include referral sources, device identifiers, and geographical location data. The source of this data is our analytics tracking system, user devices, and browser interactions. We process this information for several important purposes, including improving website performance, analyzing user behavior patterns, enhancing security measures, and optimizing user experience, which enables us to deliver personalized content, maintain system security, and improve service functionality. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, notification settings, and account creation date. This information is collected through registration forms, account updates, and user preferences settings and may include communication preferences, security settings, and account status information. The source of this data is direct user input during account creation and management. We process this information for account authentication, service provision, security monitoring, and communication purposes, which enables us to maintain secure user accounts, provide personalized services, and manage user communications. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes name, biographical information, profile pictures, social media handles, interests, and professional information. This information is collected through profile creation forms, profile updates, and linked social media accounts and may include user-generated content, professional credentials, and personal preferences. The source of this data is direct user input and authorized third-party connections. We process this information for community engagement, service personalization, user identification, and content customization, which enables us to provide relevant features, facilitate user interactions, and enhance service experience. The legal basis for this processing is our legitimate interests in operating and improving our website services.
User Rights:
Right to Access: You have the right to access your personal data that we process. This includes receiving confirmation of whether we process your personal data and obtaining copies of all personal information we hold about you. This includes the ability to request complete details of your data, verify the legal basis for processing, and understand how your data is being used. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected or completed. This right ensures that the information we hold about you remains accurate and up-to-date. This includes the ability to update personal details, correct errors in your information, and supplement incomplete data. To exercise this right, you can access your account settings or submit a correction request through our support system. We will process your request within 15 days and may require account credentials, supporting documentation, and identity verification to process your request.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. This right, also known as the ‘right to be forgotten,’ ensures your data isn’t retained longer than necessary. This includes the ability to delete your account, remove specific data points, and withdraw processing consent. To exercise this right, you can use our account deletion tool or submit an erasure request form. We will process your request within 30 days and may require written confirmation, account password, and identity verification documents to confirm your request.
Right to Restrict Processing: You have the right to limit how we use your personal data in certain circumstances, such as when you contest the accuracy of your data or object to its processing. This right allows you to temporarily pause data processing while issues are resolved. This includes the ability to suspend marketing communications, limit data sharing, and temporarily halt automated processing. To exercise this right, you can submit a processing restriction request through our privacy portal. We will respond within 15 days and may require account verification, written explanation, and identity confirmation to process your request.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller. This ensures you can easily transfer your data between different service providers. This includes the ability to download your complete data archive, transfer data to another platform, and receive data in standard formats. To exercise this right, you can use our data export tool or submit a portability request. We will fulfill your request within 30 days and may require two-factor authentication, account ownership verification, and identity documentation to process your request.Data Processing and Security Measures
We process Service Data which includes user account details, profile information, and service preferences. This processing involves automated collection and analysis, enabling us to provide customized mapping services and community features. For example, in the context of our crowdmapping platform, this includes route tracking, driver availability status, and user ratings. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to maintain service functionality and user experience.
We process Technical Data which includes device information, IP addresses, browser types, and system logs. This processing involves automated collection through cookies and analytics tools, enabling us to optimize platform performance and security. For example, this includes tracking system performance metrics and identifying potential technical issues. The legal basis for this processing is legitimate interests, specifically maintaining service reliability and security.
We process Communication Data which includes messages, feedback submissions, and support requests. This processing involves storage and analysis of user communications, enabling us to provide customer support and service improvements. For example, this includes driver-passenger communications and support ticket management. The legal basis for this processing is consent and legitimate interests, specifically to maintain effective communication channels.
We process Transaction Data which includes payment information, service usage records, and billing details. This processing involves secure payment processing and transaction recording, enabling us to manage service payments and financial records. For example, this includes fare calculations and payment processing. The legal basis for this processing is contractual necessity and legal obligations, specifically to fulfill service agreements and comply with financial regulations.
We process Preference Data which includes user settings, notification preferences, and customization options. This processing involves storage and application of user preferences, enabling us to provide personalized services. For example, this includes preferred routes and notification settings. The legal basis for this processing is consent and legitimate interests, specifically to enhance user experience.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR standards, and local data protection laws, ensuring compliance with international privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with legal requirements and handle potential disputes
Usage Data: 2 years to analyze service patterns and improve user experience
Transaction Records: 7 years to comply with financial regulations and tax requirements
Communication History: 3 years to maintain service quality and handle potential disputes
Technical Logs: 1 year for security monitoring and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for hackneycabcrowdmap.com
Essential cookies serve fundamental functions for our website operations. These cookies process authentication tokens, security parameters, and session data to maintain site functionality and user access. In our site context, these cookies specifically manage user login states, verify security credentials, and ensure stable technical performance through:
– User authentication and session validation
– Critical security protocols and threat detection
– Core site operations and technical stability
– Active session management and state preservation
– System integrity verification
Functional cookies enhance your browsing experience by storing your preferences and customization choices. These cookies process user interface settings and regional preferences to provide a personalized experience. They enable:
– Language and regional content adaptation
– Interface customization retention
– Feature access optimization
– Stored user preferences
– Personalized display settings
Analytics cookies help us understand how visitors interact with our platform. They collect anonymized data about:
– Page interaction patterns
– Navigation behavior and flow
– Feature engagement metrics
– Session duration tracking
– User preference trends
Performance cookies focus on technical site operation, processing data to:
– Monitor and optimize loading speeds
– Identify and resolve technical issues
– Enhance content delivery efficiency
– Analyze user experience metrics
– Track system performance indicators
Cookie Management
You maintain full control over cookie preferences through:
– Your browser’s cookie settings
– Our site’s consent management tool
– Privacy preference center
– Account settings customization
GDPR Compliance
For EU residents, we implement:
– Clear consent mechanisms before cookie deployment
– Strict data minimization practices
– Specific purpose limitations
– Defined storage duration limits
– Complete processing transparency
CCPA Compliance
California residents are entitled to:
– Detailed information about collected personal data
– Request personal data deletion
– Opt out of data sales
– Equal service without discrimination
– Access to collected information records
COPPA Compliance
For users under 13 years:
– Strict age verification protocols
– Mandatory parental consent procedures
– Minimal data collection practices
– Enhanced protection measures
– Complete parental access rights
Updates and Changes
Our policy maintenance includes:
– Regular review protocols
– Prompt user notifications
– Consent renewal requirements
– Detailed change documentation
– Ongoing compliance monitoring
Contact Information
For privacy-related inquiries:
– Email: [email protected]
– Response Time: Within 48 hours
– Identity verification required for data requests
– Support available for privacy concerns and rights exercise
This policy was created specifically for hackneycabcrowdmap.com and covers all associated services within the crowdsourcing and mapping industry.