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Privacy Policy

Hackney Cab Crowdmap (hereinafter referred to as “we”, “our”, or “us”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect personal information through our website (https://hackneycabcrowdmap.com), ensuring compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection legislation.

1. Commitment to Privacy and Data Protection

We respect your right to privacy and are committed to maintaining the confidentiality, integrity, and security of your personal data. All personal information is handled lawfully, fairly, and transparently. Our practices uphold a privacy-first approach, minimizing data collection to only what is necessary and implementing strong protective measures.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all users of hackneycabcrowdmap.com and related services. Hackney Cab Crowdmap acts as the “Data Controller” for all personal information we collect and process through the website. If you have questions regarding this policy or the handling of your data, you may contact us at [email protected].

3. Categories of Data We Process

We may process the following categories of personal data:

a) Usage Data
Includes information such as browser type, operating system, IP address, referring URLs, pages visited, access times, and session duration. This helps us analyze user behavior and improve website performance.

b) Account Data
Includes name, email address, phone number, physical address, and login credentials, where provided. This is used to manage user registration, logins, and access to services.

c) Profile Data
Encompasses preferences, activity behavior, roles or user attributes, interests, and user-generated content. It supports customization of your user experience on hackneycabcrowdmap.com.

d) Communication Data
Covers submitted inquiries, feedback, support requests, and the content or metadata of messages exchanged with us. It enables us to respond to communications and maintain compliance records.

e) Technical Data
Includes device identifiers, system configuration, browser plugins, time zone, language settings, and diagnostic data from devices used to access our services.

f) Transaction Data
If you engage in financial transactions through the website, we may collect data such as billing address, delivery information, transaction history, and masked payment card details. All payment transactions are handled through secure third-party gateways.

g) Preference Data
Includes your marketing communication consents, opt-in choices, survey responses, and product interest history used for personalization and direct marketing in compliance with legal requirements.

4. Legal Bases for Processing

We rely on the following legal grounds for processing personal data:

– Consent: You have given clear consent for us to process your personal data for specific purposes.
– Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
– Legal Obligation: Processing is necessary for compliance with legal obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights and freedoms do not override those interests.

5. Your Rights

Subject to applicable laws, you have the following rights regarding your personal data:

– Right of Access: You may request access to your personal data.
– Right to Rectification: You can request corrections or updates to inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your personal data under certain conditions.
– Right to Restrict Processing: You can limit or object to how your data is used.
– Right to Data Portability: You may receive your data in a structured, machine-readable format or ask us to transfer it to another controller.

To assert any of these rights, please contact us at [email protected]. We will address your request promptly in accordance with legal requirements.

6. Security Measures

We implement appropriate technical and organizational security measures, including but not limited to:

– Encryption of data in transit and at rest.
– Role-based access control with secure authentication measures.
– Routine data backups and incident response procedures.
– Staff training on privacy and information security best practices.

While no internet-based service is entirely secure, we maintain safeguards that meet or exceed industry standards for protection against unauthorized access, data loss, and misuse.

7. International Transfers

Where personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar data protections, we ensure such transfers are made lawfully, including via Standard Contractual Clauses or other legally recognized mechanisms. Our external service providers are contractually bound to adhere to data protection standards equivalent to those under the GDPR and CCPA.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set forth in this Privacy Policy:

– Usage and technical data are retained for up to 12 months for performance analysis.
– Account and communication data are retained for the duration of the relationship plus 6 years for record-keeping obligations.
– Profile and preference data are retained for as long as you have an active account or applicable consent remains valid.
– Transactional data may be retained for up to 7 years to meet financial and audit requirements.

Data will be securely deleted or anonymized when no longer required.

9. Cookie Policy

We use cookies and similar technologies for several reasons:

– Essential Cookies: Necessary for website operation and navigation.
– Functional Cookies: Enable enhanced personalization features.
– Analytics Cookies: Help us gather insights on user behavior and traffic.
– Performance Cookies: Optimize website speed and reliability.

These cookies may collect identifiers like your IP address, device info, and browsing history.

10. Cookie Management and Compliance

You have control over your cookie preferences. When you visit hackneycabcrowdmap.com, you will be prompted to provide your cookie consent in accordance with GDPR and CCPA standards. You may modify or withdraw your consent at any time via the cookie settings link provided on the website. Additionally, most browsers allow manual cookie management.

Under CCPA, California residents may opt out of the “sale” of personal information (as defined under CCPA), request disclosure of information collected, or request deletion of personal data collected over the past 12 months.

11. Special Protections for Children

We do not knowingly collect personal data from individuals under the age of 13. If you believe we may have inadvertently collected such data, please notify us immediately at [email protected]. We will act promptly to delete such information from our systems.

12. Policy Updates and Notifications

We may update this Privacy Policy to reflect changes in legal requirements, technological developments, or our services. Continued use of hackneycabcrowdmap.com after updates signifies your acceptance of the revised policy. Where legally required, we will notify you of material changes and seek your renewed consent if necessary.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Website: https://hackneycabcrowdmap.com

We are dedicated to maintaining transparency, upholding user rights, and ensuring full compliance with applicable laws regarding the collection and use of your personal data. Please reach out to us at any time with privacy questions or concerns.